Can't transfer information to a new Pixel phone

If something goes wrong with copying information from your current phone to your Pixel phone during setup, effort the post-obit troubleshooting steps.

You tin can automatically transfer data from well-nigh phones using Android 5.0 and up or iOS 8.0 and upwardly, and manually transfer data from virtually other systems. Larn how to check your Android or iOS version.

You can also restore information on a phone that'due south not new or reset. Learn how to back up and restore data.

Tap here to see an interactive tutorial

Setup stops or doesn't outset

Lose power or get asunder

If you lose Wi-Fi or mobile connectivity or power, or your cable comes out, start again. Your setup will pick up from where information technology left off.

Nothing happens or "Try some other cable" message

Cheque the cable

  • Unplug and then replug the cable on both ends.
  • Try a different cablevision. Not all power cables can transfer data.

Try the Quick Switch Adapter

  • If y'all're using the Quick Switch Adapter, check that it'southward inserted in your Pixel phone.
  • If you're not using the Quick Switch Adapter, try it. The adapter can evidence your phones which direction to motility your information. If needed, use a USB-C to USB-A cable with the adapter.

Check some basics

"Phone may non exist supported" message

  1. Install any available updates for your electric current phone.
    • Android:The Quick Switch Adapter works with about phones using Android 5.0 and up. Learn how to update your Android version.
    • iPhone: The Quick Switch Adapter works with nearly phones using iOS 8.0 and upwardly. Learn how to update your iOS version.
    • BlackBerry or Windows Phone: The Quick Switch Adapter doesn't piece of work with your telephone. Larn how to transfer without the adapter.
  2. Restart your current phone. On most phones, press and hold the power button until the phone fully restarts.
  3. Endeavor the Quick Switch Adapter once more. If the Quick Switch Adapter even so doesn't piece of work with your current phone, learn how to transfer without the adapter from Android or iPhone.

Setup transfer stuck (Android only)

  1. If setup gets stuck for more than than xv minutes, tap Stop copying.
  2. When you lot run into "Your phone's almost ready," see which data copied. You could exist unable to copy certain data from your current Android phone. Learn which data doesn't re-create from Android.

Can't transfer over Wi-Fi (Pixel vi & Pixel 6 Pro only)

Only sure devices can transfer data over Wi-Fi. If the phone sending data is an iPhone or runs Android iv or earlier, the transfer won't work. Only a Pixel half dozen or Pixel 6 Pro tin receive information over Wi-Fi.

Setup finished but information didn't copy

Skipped data transfer when first turned on

Return to setup

  • Within a few minutes
    You'll go a "Pixel setup isn't done" notification. Tap Cease setup.
  • For a few days
    Open your Settings app. At the top, tap End setup.
  • Afterward y'all've had your phone a while
    You can always reset your phone. Just resetting erases all your information on your phone. Larn how to reset to manufacturing plant settings.

Tap here to see an interactive tutorial

Why some data doesn't transfer from an iPhone

iPhone supervised by an organization

Supervised iPhone

If a business, school, or other organisation supervises your iPhone, your data can't copy. To bank check whether your iPhone is supervised:

  1. OpenSettings And then General And then Well-nigh.
  2. Under the proper noun of your device, await for: "This iPhone is Supervised."

Managed iPhone

If a business concern, school, or other organisation manages your iPhone, your copying could be limited. To check whether your iPhone is managed:

  1. Open upSettings And then General And then Profiles & Device Management.
  2. Under the device name, expect for policy profiles from your organization.

To increase what you can transfer, you tin can remove these profiles. This can affect your access to your organization's information.

iMessage turned on

iPhone has HEIF photos (iOS 11 & upwardly)

To automatically see your original HEIF photos on your Pixel, save your HEIF photos to Google Photos from your iPhone. Acquire how to back up Google Photos.

Tip: If your iPhone doesn't have Google Photos, HEIF photos turn into JPG photos on Pixel during setup.

What won't re-create during setup

From Android

  • Downloads, like PDF files
  • Photos, videos, and music stored in hidden folders
  • Apps that aren't from the Google Play Shop
  • Information from apps that don't utilize Android backup
  • Accounts other than Google Accounts and their data
  • Contacts and calendars synced to services other than Google
  • Ringtones
  • Certain phone settings (varies by telephone and Android version)

Larn how to transfer some of this data subsequently setup.

From iPhone

  • App data
  • Paid apps
  • Unpaid apps not matched on the Play Store
  • In-app purchases
  • Photos where an original isn't stored on your iPhone
    Tip: When you turn on Optimize Storage, original photos are in iCloud and not on your iPhone. Lower resolution versions of your photos won't re-create, fifty-fifty if they're stored on your iPhone.
  • Photos, videos, documents, and other files stored in iCloud. Learn how to request a transfer of iCloud photos and videos to Google Photos.
  • Phone settings, like Wi-Fi passwords
  • Music with iTunes Digital Rights Management protection
  • Accounts other than Google Accounts and their data
  • Contacts and calendars synced to services other than Google or iCloud
  • Bookmarks from Safari
  • Some 3rd-party chat app information

Acquire how to transfer some of this data later on setup.

From BlackBerry or Windows Phone

Other bug copying data

From Android

Don't accept a cablevision

  1. On your Pixel phone:
    • Tap Start.
    • Connect to a Wi-Fi network or your mobile carrier.
  2. When asked to "Copy Apps & Data," tap Next.
  3. When asked to "Use your old device," tap Can't utilize quondam phone.
  4. Follow the on-screen steps to log in to your Google Business relationship and admission your backup.

Tip: To transfer from a phone running Android 5 or afterwards to a Pixel 6 or Pixel 6 Pro, you tin copy information with Wi-Fi.

Can't use old telephone

Want to transfer without returning to setup or transfer selected information but

Copy contacts

If you already use contacts in your Google Account, like in Gmail, they'll automatically show on your Pixel phone after y'all sign in. To meet your contacts, open your Pixel phone's Contacts app.

If your contacts are on a SIM card, learn how to import contacts from a SIM card.

Copy photos, videos, files & folders

  • Connected to the internet
    Upload content from your current phone or reckoner to your Google Account. Content in your Google Business relationship shows on your Pixel phone. Learn how to upload to Google Drive and support to Google Photos.
  • Tin can't connect to the cyberspace
    Transfer content to your Pixel phone with a USB cablevision.

From iPhone

Don't accept a cable or want to transfer without returning to setup

Want to transfer selected data just

Even so can't re-create data

If y'all still can't re-create your information to your Pixel telephone, larn how to contact united states.

Related articles

  • Become tips on how to use your phone
  • Transfer your information from an Android to a Pixel phone
  • Transfer data from an iPhone to Pixel
  • Transfer your data from a BlackBerry/Windows Phone
  • Switch texting from iMessage to Android
  • Go around on your phone

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